Nice stay, but service was off

The breakfast was really good quality, and our room was nicely renovated. the service during breakfast was pretty poor. We had to wait ages for someone to take our order, and there was no real attention from the staff. Dining area was lovely, but it felt like they didn’t care much about us, kinda disappointing.

Consider asking for tips on local historical attractions. the staff often have insider knowledge that can enhance your experience.

Consider requesting extra towels upon check-in, as they can be beneficial for managing any unexpected spills or cleanliness issues during your stay.

a charming stay at the salisbury arms hotel with exceptional service and delightful cocktails

Wonderful atmosphere, attentive staff.

Just a reliable pick for a short visit in Hertford with great value for the money. The food was fine but the a la carte menu was initially unavailable, which was a little disappointing. Make sure to ask for all menus when dining.

Request a room with a spacious bathroom. it significantly enhances comfort, especially on busy weekends.

The snug room was beautifully designed, featuring comfortable bedding and high-quality ensuite amenities. The butler rooms with complementary bottled water and snacks added a thoughtful touch. noise from the high street was noticeable at times, and some staff interactions lacked warmth, which dulled the experience slightly. Breakfast service also fell short, with delays in clearing the table and some miscommunication regarding orders.

Charming decor but disappointing service

I recently stayed for one night and appreciated the beautiful decor throughout the hotel and the stunning bathroom in my room. my dining experience was disappointing as our lunch took an excessively long time to arrive, which diminished my overall experience. While the ambiance and charm are great, the service needs considerable improvement to match the overall quality of the hotel.

I had an amazing stay, enjoying the innovative butler room for fresh refills and the luxurious Rituals products in my ensuite. The scrumptious shepherd's pie was the highlight of my dining experience!

delightful stay with amazing complimentary tea and cookies in a cozy king room

Exceptional service and cozy atmosphere.

The historic architecture immerses you in old-world charm.

Parking instructions were unclear and could be improved.

The decor of the Salisbury Arms is absolutely beautiful, with clean and spacious bathrooms featuring a large bath. The staff were friendly and attentive throughout my stay. The breakfast offered was not only amazing but also nicely presented, making for a delightful start to the day.

There was no milk in the fridge, which required a trip to the butler room.

i recently stayed for a night and had a fantastic experience at the salisbury arms. it exceeded my expectations after my last visit in hertford, especially during the walking tour that revealed local charm. the decor was beautiful, and the large bathroom added a nice touch to my stay.

breakfast lacked fresh fruit options.